Privacy Policy

Overview

This Privacy Policy explains how 916 Level collects, uses, and handles information when you visit this website, request a quote, or contact us. By using the website, you acknowledge the practices described in this policy.

Information You Provide

When you contact us by text message, WhatsApp, or email, you may provide contact information, details about your vehicle and requested service, photos, or other message content. Please do not include sensitive personal information that is not needed for your request.

How We Use Information

We use the information you provide to:

• respond to questions and quote requests;
• provide estimates and information about requested services;
• schedule and communicate about services; and
• maintain appropriate business and service records.

Quote Requests and Messaging

The quote tool composes vehicle and service details locally in your browser. The website does not submit or store those quote details itself. When you choose Text or WhatsApp, the prepared message is passed to the messaging service or app you open. WhatsApp receives the prepared message when you open WhatsApp. Text-message content is handled by your messaging app and mobile carrier if you send it.

The website itself does not upload or store customer photos. You may choose to attach photos later within your text-message or WhatsApp conversation, where they are handled by the applicable messaging provider and device.

The desktop Text option creates a QR code locally in your browser. Its continuation link temporarily carries validated quote details in the URL fragment. The continuation page reads that fragment in the browser, removes it from the visible URL, and keeps the parsed details only in page memory. It does not use cookies, local storage, session storage, or a customer database for those details.

Website Hosting

This website is hosted by Vercel. When you access the website, Vercel may process technical information needed to deliver, secure, and operate the site, such as IP address, request details, device or browser information, and server logs. Vercel handles this information under its own privacy practices. You can review the Vercel Privacy Policy.

Analytics and Advertising Technologies

We use Google Analytics 4 and the Meta Pixel on normal website pages to understand website usage and measure advertising performance. These services may process technical and online activity information such as IP address, browser and device information, pages viewed, referral information, interactions with the website, cookies, and other online identifiers. Google and Meta may use cookies or similar technologies according to their own policies and settings.

Our code does not send quote contents—including vehicle details, service selections, generated messages, phone numbers, photos, or other customer message content—to Google Analytics or Meta as analytics or advertising event data. We do not use Meta Advanced Matching on this website. Google Analytics and the Meta Pixel do not run on the Text continuation page at /quote/sms.

For more information, review the Google Privacy Policy and the Meta Privacy Policy.

How Information Is Shared

We may share information with service providers that help operate the website, communicate with customers, or provide requested services. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, or investigate misuse. We do not disclose quote-request contents to Google Analytics or Meta for analytics or advertising measurement.

Data Retention

We retain personal information for as long as reasonably necessary to respond to your request, provide services, maintain appropriate business records, resolve disputes, and meet legal obligations. Retention periods may vary depending on the nature of the information and why it was collected.

Your Choices and Privacy Requests

You may contact us to ask about, correct, or request deletion of personal information you have provided. Some information may need to be retained where permitted or required for legal, security, recordkeeping, or operational reasons. Browser and device settings may also let you limit cookies or similar technologies used by third-party services.

Children's Privacy

This website and our services are not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through the website, please contact us so we can review the request.

Changes to This Policy

We may update this Privacy Policy as our website, services, or privacy practices change. The effective date at the top of this page identifies the latest version.

Contact

For privacy questions or requests, email 916levelceramiccoating@gmail.com.